Privacy Policy

This policy explains how we collect, use and protect your personal information when you use thelittlekeepers.com or place an order with us.

Who we are

Naxis Limited, trading as The Little Keepers, is the data controller responsible for your personal information.

• Company registration number: 15976292
• Registered office: 41 Gascons Grove, Slough, SL2 1TH
• Contact for privacy matters: hello@thelittlekeepers.com

The information we collect

Depending on how you use our website, we may collect:

• Order information — your name, delivery and billing address, email address and phone number.
• Payment information — your payment is processed securely by our payment provider. We do not see or store your full card details.
• Account or marketing information — your email address if you subscribe to our newsletter or claim a first-order discount.
• Gift information — recipient names, addresses and any gift message you provide.
• Technical information — basic data about how you use the site, collected through cookies (see "Cookies" below).

How we use your information, and our lawful basis

Marketing

If you've subscribed to our newsletter, we'll send you occasional updates and offers. You can unsubscribe at any time using the link in any email, or by contacting us. We will never sell your information to third parties for their own marketing.

Who we share your information with

We share your information only as needed to run our business, including with:

• Couriers and delivery partners, to deliver your order;
• Our payment provider, to take payment securely;
• IT and platform providers who host our website and store our data;
• Professional advisers and authorities, where we are legally required to do so.

We require everyone who handles your information to keep it secure and to use it only for the purposes we've specified.

International transfers

Some of our providers may process data outside the UK. Where this happens, we take steps to ensure your information is protected by appropriate safeguards recognised under UK data protection law.

How long we keep your information

We keep order and transaction records for as long as needed to fulfil your order and to meet our legal and accounting obligations (generally six years). Marketing data is kept until you unsubscribe.

Business transfers

If our business, or any part of it, is sold, transferred or reorganised — including a transfer to a new company within the same ownership — your personal information may be transferred to the new owner or entity so that it can continue to provide goods and services to you. The new owner will continue to be bound by this policy, or will give you notice of any changes.

Cookies

We use cookies to make the website work and to understand how it's used. You can manage your preferences through the cookie banner when you first visit, and through your browser settings. [Link to a fuller Cookie Policy here if you publish one separately.]

Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information in certain circumstances;
• object to or restrict how we use it;
• withdraw consent at any time (for anything based on consent);
• ask for a copy of your information in a portable format.

To exercise any of these rights, contact us at hello@thelittlekeepers.com. We will respond within one month.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.

Naxis Limited, trading as The Little Keepers. Registered in England and Wales, company number 15976292.